Delivery and Returns

Delivery Options and Times

Order Processing

We hold stock on-site at our Aberdare/Depot and our website ordering system accepts orders using live stock figures, so we are able to process orders quickly. We generally despatch orders within 24 hours of receipt.

Delivery Destinations

We are currently only able to accept orders for delivery to the United Kingdom.

Delivery Prices

We offer two delivery types for UK retail orders (excluding ‘Highlands and Islands’), with some orders qualifying for FREE Standard Delivery:

Delivery Type Order Value Price
FREE Standard Any FREE

 

Note: Delivery times and prices to other areas of the UK (i.e. Highlands and Islands, including Northern Ireland, EIRE, Scottish Highlands, Isle of Man, etc.)

Returns

If you need to return something you have bought from this website, please contact us on 0800 174 065

Our Returns staff will provide you with a Returns Reference for your order, along with instructions for returning the item(s) to us. Please note that you are responsible for the cost of safely returning the item(s) to us (in adequate packaging) unless you are returning an item and can demonstrate that it:

  • is faulty
  • does not match the description
  • is not of a satisfactory quality

Note: We are unable to accept returned goods without a Returns Reference.

Below you will find details of reasons for and exclusions relating to Returns. The returns policy applies for RETAIL customers only. Trade customers should refer to our terms and conditions of sale:

Damaged or Faulty Goods

If, upon receipt, you find that the items have been damaged in transit or are faulty in some way, please contact us right away. We will accept the item(s) back and either refund you in full or send you a replacement.

Unsuitable for Intended Use

We accept Returns for items that you assess as unsuitable for your requirements, upon receipt. In these circumstances the price of the items concerned is refunded, but there may be charges for handling and delivery costs.

Customers enjoy special additional Buyers’ Rights under UK Law which relate to Buying, Returns and Refunds as part of Distance Selling (i.e. online, by phone or email). You can use the following link to read all about the ‘Sale of Goods Act’ and your rights as a UK customer, as explained on the Office of Fair Trading website, but please don’t hesitate to contact us if you do have any further questions about your order after reading this information.

For All Items

Our guarantee means that if for any reason you are unhappy with your purchase, you can return the item to us, in its original condition, within 14 days of its original purchase and on production of the receipted invoice and we will issue a full refund of the purchase price via the same method of payment for the item.

Exclusions

Certain items are excluded from our general Returns Policy for hygiene reasons – eg bathing and bathroom aids, beds, chairs and food consumption items. If you are unsure about what items are excluded call 0800 174 065.

Your statutory rights are not affected.