We hold stock in our 13 stores and warehouse, meaning we can get your items out to you ASAP. If you live within the range of our stores, we’ll deliver it personally, otherwise, we’ll post the item out to you.
We process orders Monday – Friday, 9:00 – 17:00, orders outside this will be processed the next working day. We aim to post items within 48 hours. If there is an unexpected issue with your order, we’ll contact you using the telephone number provided.
We are currently only able to accept orders for delivery to mainland United Kingdom. Items which are not available to purchase via the website such as mobility scooters, bath lifts, rise and recline chairs, fireside chairs, beds, sofas, etc, are not available for delivery outside the range of our stores.
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If you need to return something you have bought from this website, please contact us on 0800 174 065
Our Returns staff will provide you with a Returns Reference for your order, along with instructions for returning the item(s) to us. Please note that you are responsible for the cost of safely returning the item(s) to us (in adequate packaging) unless you are returning an item and can demonstrate that it:
- is faulty
- does not match the description
- is not of a satisfactory quality
Note: We are unable to accept returned goods without a Returns Reference.
Below you will find details of reasons for and exclusions relating to Returns. The returns policy applies for RETAIL customers only. Trade customers should refer to our terms and conditions of sale:
Damaged or Faulty Goods
If, upon receipt, you find that the items have been damaged in transit or are faulty in some way, please contact us right away. We will accept the item(s) back and either refund you in full or send you a replacement.
Unsuitable for Intended Use
We accept Returns for items that you assess as unsuitable for your requirements, upon receipt. In these circumstances the price of the items concerned is refunded, but there may be charges for handling and delivery costs.
Customers enjoy special additional Buyers’ Rights under UK Law which relate to Buying, Returns and Refunds as part of Distance Selling (i.e. online, by phone or email). You can use the following link to read all about the ‘Sale of Goods Act’ and your rights as a UK customer, as explained on the Office of Fair Trading website, but please don’t hesitate to contact us if you do have any further questions about your order after reading this information.
For All Items
Our guarantee means that if for any reason you are unhappy with your purchase, you can return the item to us, in its original condition, within 14 days of its original purchase and on production of the receipted invoice and we will issue a full refund of the purchase price via the same method of payment for the item.
Certain items are excluded from our general Returns Policy for hygiene reasons – eg bathing and bathroom aids, beds, chairs and food consumption items. If you are unsure about what items are excluded call 0800 174 065.
Your statutory rights are not affected.
We use PayPal to process payments. You do not need a PayPal account to buy with us, simply select the Pay by Debit or Credit Card option and enter your details.
If you require a refund, we will process the refund via the payment card you used with PayPal. We do not see or have access to the card you paid with and therefore cannot manually refund any payments.